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    FAQ - Frequently Asked Questions

    ARE ARISCA'S PIECES A REAL JEWELRY?

    Yes, all our pieces are produced with precious materials, with base metal in 925 Silver, with 10 thousandth 18k Gold plated (excellent durability), the Stones and Pearls are Natural and all our Jewels are certified with the engraving stamped on the play itself.

    DO JEWELRY HAVE A WARRANTY?

    Yes, 90 days is a warranty upon receipt.

    Yes, all our pieces are produced with precious materials, with base metal in Silver 925, with 18k Gold plated of 10 thousandths (excellent durability), the Stones and Pearls are Natural and all our Jewels are certified with the engraving “S925 ” stamped on the piece itself.

    ARE JEWELS MADE IN BRAZIL?

    Our Production and Logistics are international (America, Europe, and Asia) with designers in Brazil and worldwide.

    ARISCA sells in countries and regions such as Brazil, Europe, the United States, Canada, the United Kingdom and Australia. For this, it has Final Distribution Centers in Finland – Sweden, and Hong Kong, the best Logistics Centers in the World.

    HOW DO I KNOW IF MY ORDER WAS SUCCESSFULLY PLACED?

    Once the payment is confirmed, you will receive information confirming the purchase in your email or SMS. If you can't find this email, check your junk or spam folder.

    HOW DO I CHANGE OR CANCEL AN ORDER?

    If you want to cancel or change an order, please contact us via email at support@ariscajewelry.com within 12 hours of receiving confirmation of purchase, remember that, if your order is already in the shipping process, we cannot cancel or change anything.

    HOW LONG DOES IT TAKE FOR MY ORDERS TO SHIP TO MY ADDRESS?

    The shipment of your product takes between 2 and 4 days after payment is confirmed.

    Once the product is shipped you will receive an email and SMS with all confirmations including the tracking number.

    HOW TO TRACK ORDERS?

    Once your order is shipped we will send you an email and SMS with all order information along with a tracking number to help you track the order.

    With the tracking number on hand, you can have access on https://ariscajewelry.com/pages/track-order

    WHAT SHOULD I DO IF I DON'T LIKE THE PRODUCT?

    If you are not satisfied with the product and would like a return or refund, please first go to the Returns & Exchanges page and see if you qualify for a refund or return the product.

    Remember that if you fit the items on the exchange and returns page, only the value of the product will be refunded, we reserve the right not to refund the amount paid for international shipping under any circumstances.

    WHAT SHOULD I DO IF I RECEIVE THE WRONG PRODUCT OR DIFFERENT FROM WHAT YOU ORDERED?

    If this happens, please contact us, wupport@ariscajewelry.com, as clearly as possible, we from the customer support team will do everything to help you.

    Remember that color perception from your computer or cell phone is not a reason for product exchanges or refunds.

    WHAT SHOULD I DO IF A PRODUCT IS MISSING?

    For logistical reasons, some items will be shipped separately to get to your address faster. You may end up receiving one product before the other, but don't worry because you will receive all items.

    And if your item still doesn't arrive after 14 business days, please contact us, at support@ariscajewelry.com

    What should I do if I receive a damaged product?

    If the item was damaged during shipping, you may receive a new one in return in 14 business days.

    Arisca offers a guarantee in the following situations.

    The order got lost on the way and 14 working days passed from the arrival deadline, if this is the case we will refund 100% of the money you paid for the product or if you will, the same product will be replaced to you.

    The order got damaged on the way, if this is the case we will also refund 100% of the money you paid for the product or if you will, the same product will be replaced to you.

    HOW LONG WILL I RECEIVE MY REFUND?

    In most cases, the refund will be made to your bank account or refunded to your credit card within 05 business days.

    How to return products?

    We at Arisca hope that you will be completely satisfied with your purchase.

    But if you want to return a product, this return needs to be pre-authorized by our support team.

    Returned products must be in their original condition along with the order confirmation email, it cannot be broken under any circumstances.

    We cannot and will not accept product returns in these situations below:

    • The product was delivered to your address, and within 7 days there were no legitimate complaints from the buyer.
    • The order was placed by accident and was not canceled within 12 hours.
    • The size of the product (for example shoes) did not fit you. (size chart is on all products that size is required).
    • In all cases above we do not issue refunds.

    If you have any questions, get in touch right now through our service at support@ariscajewelry.com